Return Policy

At VELARIONT, we stand behind the quality of our products. This Return Policy explains eligibility, timelines, and procedures to ensure a transparent and efficient return experience.

Refund Eligibility

Products may be eligible for a refund if they meet the following conditions:

  • Item is unused, unworn, and in original condition.
  • All original packaging, tags, and accessories are included.
  • No visible signs of damage, alteration, or misuse.
  • Proof of purchase from velariont.it.com is provided.

Return Time Limits

Customers may request a return within 30 calendar days from the delivery date. Requests submitted after this period may not be eligible for a refund or exchange.

Standard Items

30-day return window from confirmed delivery date.

Damaged Items

Must be reported within 7 days of delivery with photographic evidence.

How to Request a Return

  1. Contact our support team via email with your order number.
  2. Provide a clear description of the reason for return.
  3. Attach photographs if the item is damaged or defective.
  4. Await confirmation and return shipping instructions.
Request Return

Return Requirements

Customers are responsible for securely packaging returned items. Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

Exceptions

  • Final sale or clearance items are non-refundable.
  • Personalized or custom-made products cannot be returned.
  • Gift cards are non-refundable and non-exchangeable.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to the original payment method.

Customer Service

For questions regarding this Return Policy, please contact VELARIONT:

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

Website: velariont.it.com

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